FAQ
Frequently Asked Questions (FAQ)
How Do I Track My Order?
As soon as your order is shipped, you will receive a tracking number by email. You can track your order by visiting the UPS or FedEx website and entering your tracking number in the Track Your Order section.
How Long Does Regular Ground Shipping Take?
Delivery usually takes 2–7 business days. However, delivery to some remote locations may take 7–10 business days.
Is It Safe to Submit My Order and Personal Information Online?
Yes. Your payment and personal information are kept safe and secure. Our website uses SSL encryption technology to protect your personal and payment information during transmission. Please review our Privacy Policy for more information.
Can I Cancel My Order?
Most orders enter the shipping process within 1–3 hours after being placed. If you need to cancel your order, please contact us as soon as possible.
If your order has already been processed and your account has been charged, a 10% cancellation fee may apply. If the order has already shipped, a 15% restocking fee may apply, and shipping charges are non-refundable.
How Do I Get an Additional Discount?
Some products may be eligible for quantity discounts. Please contact us and submit a quick quote request, and we will get back to you as soon as possible.
What Can I Do If I Cannot Find the Product I Am Looking For?
The best way to find a product is by searching for the manufacturer's part number. If you cannot find the product you are interested in, please contact our sales department at XXXXXXXXXX or email us at sales@digitalmarkertrd.com .
We will get back to you as soon as possible to let you know whether we can order the product for you and provide pricing information.
How Much Do You Charge for Shipping?
Shipping costs depend on the product's weight, delivery address, and selected shipping method, such as Next-Day, 2-Day, or Ground shipping. You will be able to view the exact shipping cost before completing your order. Our standard shipping carrier is UPS.
Do I Have to Pay Sales Tax?
Orders shipped within California are subject to applicable sales tax.
Do You Ship to APO/FPO Addresses?
Yes, Digital Market TRD ships to APO and FPO addresses via the DHL. Orders may also be placed by phone. Please note that DHL shipping may cause a 2–3 business day delay.
To place an order or for assistance, call XXXXXXXXXX or email sales@digitalmarkertrd.com
What Are My Payment Choices?
We accept Visa, MasterCard, American Express, and Diners Club cards. We also accept PayPal and Wire Transfer.
Do You Offer Free Shipping?
Yes, Digital Market TRD offers free shipping on selected items. Please select the Ground shipping option at checkout. If your product qualifies for free shipping, the shipping charges will be adjusted accordingly.